XParrotPrivacy Policy
XParrot provides an AI assistant that takes orders and bookings for merchants over WhatsApp, with a dashboard where each merchant manages their own orders. This policy explains what information we handle and how.
1. Information we process
If you contact us or sign up as a merchant:
- Your name, business name, and WhatsApp number (from our contact form or messages)
If you are a customer of a merchant using XParrot:
- Your WhatsApp phone number
- The messages you send to the merchant's number, including voice notes
- Your order details and, when you share it, your delivery address or location
2. How we use it
Only to provide the service: understanding and confirming orders, showing them to the merchant you contacted on their dashboard, and sending you order status updates. We do not sell personal information, and we do not use it for advertising.
3. Who can see it
Your order and conversation are visible only to the merchant you messaged. Merchants cannot see other merchants' data — this separation is enforced at our database level.
4. Service providers
We rely on established providers to run the service. They process data on our behalf under their own security commitments:
- WhatsApp (Meta) and its business messaging infrastructure — message delivery
- A cloud database provider with servers in the European Union (Frankfurt) — secure storage
- An AI processing provider — understanding messages so orders can be taken automatically
- Cloud hosting providers — running the application
5. Retention
We keep order records for as long as needed to provide the service to the merchant and to meet legal and accounting obligations, and we work to minimize how long conversation data is retained.
6. Your rights
You can ask us what data we hold about you, ask us to correct it, or ask us to delete it. Email admin@xparrot.ai and we will respond. If you message a merchant, you can also contact that merchant directly.
7. Changes
If this policy changes, we will update this page and its date.